Privacy Policy

NewTown Homes Pty Ltd (“we”, “us”, “our”) respects your privacy and is committed to protecting the personal information we collect about you. This Privacy Policy explains how we collect, use, store, disclose and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website at newtownhomes.com.au, contacting us, or engaging us as your home builder, you consent to the collection and use of your information as described in this policy.

1. What information we collect

We may collect the following types of personal information:

• Contact details — your name, email address, phone number, and postal address
• Project information — details about your block, project type, budget range, timeline, and design preferences
• Identification information — where required for contracts, payments, or legal compliance
• Financial information — banking and payment details where you become a client
• Website usage data — IP address, browser type, pages visited, and referring website (collected automatically through cookies and analytics)
• Communications — records of emails, phone calls, and meetings between us and you

2. How we collect your information

We collect information directly from you when you:

• Submit our contact or enquiry form
• Email, call, or message us via social media
• Meet with us in person or on-site
• Sign a contract or other legal agreement with us
• Make a payment to us

We may also collect information from third parties, such as referrers, building consultants, real estate agents, suppliers, or government databases (e.g. council records or land titles).

3. How we use your information

We use your personal information to:

• Respond to your enquiries and provide information about our services
• Prepare quotes, contracts, and project documentation
• Design, plan, and construct your home
• Communicate with you throughout your build
• Process payments and manage our accounts
• Comply with our legal and regulatory obligations
• Improve our website, services, and marketing
• Send you occasional updates about our work, with your consent

4. Who we share information with

We do not sell your personal information. We may share it with trusted parties who help us deliver our services, including:

• Architects, designers, draftspeople, and engineers working on your project
• Subcontractors and tradespeople involved in your build
• Building surveyors, town planners, and certifiers
• Suppliers (e.g. for material orders or appliance installations)
• Our accountants, lawyers, insurers, and financial institutions
• Government bodies and regulators where required by law (e.g. VBA, ATO, council)

We require these parties to handle your information confidentially and only for the purpose for which we shared it.

5. Storage and security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, and disclosure. This includes secure email systems, access-controlled storage, encrypted backups, and physical document security at our office.

While we take security seriously, no online or offline system is completely immune to risk. We will notify you if we become aware of any breach that affects your personal information, in accordance with our obligations under the Notifiable Data Breaches scheme.

6. Cookies and website analytics

Our website uses cookies and similar tracking technologies to improve your experience and understand how visitors use our site. This may include Google Analytics or similar tools. You can disable cookies in your browser settings, though some parts of our website may not function properly without them.

7. Direct marketing

We may occasionally send you information about our services, recent projects, or news that we think will interest you, where you have provided your consent. You can opt out at any time by replying “unsubscribe” to any marketing email or contacting us directly.

8. Accessing and correcting your information

You have the right to:

• Request access to the personal information we hold about you
• Ask us to correct any information that is inaccurate, out of date, or incomplete
• Request that we delete your information, subject to our legal obligations

To make a request, contact us using the details below. We may need to verify your identity before responding. We will respond within a reasonable timeframe, normally within 30 days.

9. Complaints

If you believe we have breached this Privacy Policy or the Australian Privacy Principles, please contact us first so we can try to resolve the issue. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

10. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website, with the “Last updated” date showing when changes were made. Continued use of our website or services after changes are published constitutes acceptance of the updated policy.

11. Contact us

For any privacy-related questions or requests, please contact us:

NewTown Homes Pty Ltd
Email: info@newtownhomes.com.au
Phone: 0415 707 379
VBA Registration: CDB-U 58990